Privacy Policy

Introduction

Welcome to the Privacy Policy of MyPetLifestyle ("we", "us", or "our"). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website mypetlifestyle.shop and make purchases from our online store.

Information We Collect

Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Order Information: Shipping address, billing address, phone number, and payment details when you place an order.
• Communication Data: Messages, reviews, and feedback you send to us.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, products viewed, time spent on pages, and referring URLs.
• Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and delivery notifications
• Personalize your shopping experience and recommend products
• Send promotional emails and newsletters (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

Payment Processing

We use third-party payment processors (such as Stripe) to handle payment transactions. We do not store your full credit card number on our servers. Payment processing is subject to the terms and privacy policies of the payment processor.

Sharing Your Information

We may share your information with:

• Service Providers: Shipping carriers, payment processors, email service providers, and analytics services that help us operate our business.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us or email us at support@mypetlifestyle.shop.