Refund Policy

Our Commitment

At MyPetLifestyle, we want you and your pets to be completely satisfied with every purchase. If you're not happy with your order, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all products purchased from mypetlifestyle.shop.

Eligibility for Refund

You may request a refund if:

• The product is unused and in its original packaging
• The request is made within 30 days of delivery
• You have proof of purchase (order confirmation email or order number)

Non-Refundable Items

The following items cannot be refunded:

• Products that have been used, washed, or damaged by the customer
• Personalized or custom-made items
• Items marked as "Final Sale" at the time of purchase
• Gift cards

How to Request a Refund

1. Contact Us: Email us at support@mypetlifestyle.shop or use our contact form with your order number and reason for the refund request.

2. Receive Instructions: We will respond within 1-2 business days with return instructions and a return authorization number.

3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. You are responsible for return shipping costs unless the item is defective or we made an error.

4. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-10 business days to your original payment method.

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 7 days of delivery with photos of the damage
• We will provide a prepaid return label at no cost to you
• You may choose a full refund or a replacement product

Refund Timeline

Note: The time for the refund to appear in your account depends on your bank or credit card company.

Partial Refunds

In certain situations, partial refunds may be granted:

• Items returned more than 30 days after delivery
• Items with obvious signs of use or missing original packaging
• Items not in their original condition

Exchanges

If you'd like to exchange a product for a different size or color:

1. Return the original item following our return process
2. Place a new order for the desired item
3. We will process your refund once we receive the returned item

Cancellations

• Orders can be cancelled within 2 hours of placement for a full refund
• After 2 hours, if the order has not shipped, we will attempt to cancel it
• Once an order has shipped, it cannot be cancelled and must follow our return process

Contact Us

If you have questions about our refund policy, please:

• Email: support@mypetlifestyle.shop
• Contact Form: Contact Us
• Response Time: Within 1-2 business days

We're committed to making your shopping experience positive and hassle-free.